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Loyalty Program is not available.

Frequently Asked Questions

  • What are Montessori toys?
    Montessori toys are specifically designed to support children’s individual learning and development processes. Made primarily from natural materials, they aim to improve children’s motor skills, hand-eye coordination, problem-solving abilities, and creativity.
  • How are Montessori toys different from traditional toys?
    Montessori toys encourage independent learning and are designed to develop specific skills. While traditional toys are mostly for entertainment, Montessori toys serve an educational purpose as well.
  • What age groups do you cater to?
    We offer a range of Montessori toys for children aged 0-12. Our age group categories are: 0-3 Years: Sensory Toys, First Wooden Toys ... 3-6 Years: Practical Life Skills, Math Materials ... 6-12 Years: Language & Literacy Materials, Science Discovery ...
  • What are the benefits of Montessori toys for child development?
    These toys foster independence, confidence, and problem-solving skills. Montessori toys are organized to support children’s natural learning process.
  • Are your products safe and certified?
    Yes, all our products comply with safety standards such as CE, EN71, and CPSIA. These certifications ensure our products meet European Union safety requirements.
  • How can I place an order?
    Go to the product page and click "Add to Cart." Then proceed to the "Checkout" page, fill in your contact and payment details, and complete the order.
  • What payment methods do you accept?
    We accept credit cards, PayPal, and debit cards. All payment transactions are secured with SSL encryption.
  • How do I receive my invoice?
    Once the order is complete, your invoice will be sent via email. You can also access it in your order history by logging into your account.
  • Can I make changes to my order after placing it?
    Yes, you can make changes to your order within the first 24 hours by contacting our customer support.
  • What shipping options do you offer?
    Standard Shipping: Delivers within 5-7 business days. Express Shipping: Offers fast delivery within 1-3 business days.
  • Do you offer free shipping?
    Yes, we offer free shipping on orders over £35. This applies to standard shipping only.
  • When will my order be shipped?
    Orders are usually processed within 1-2 business days. During busy periods, processing may take up to 3 business days.
  • How can I track my order?
    Once your order is shipped, you will receive an email with a tracking number. Use this number to track your order on the carrier’s website.
  • Do you ship internationally?
    Currently, we only offer delivery within the United Kingdom.
  • How can I return a product?
    You can request a return within 30 days of receiving your product. The product must be unused and in its original packaging.
  • Who is responsible for the return shipping cost?
    If the return is due to a wrong or damaged product, we will cover the return shipping cost. Otherwise, return shipping is the customer's responsibility.
  • What is the return process?
    Once your return is approved, we will process your refund within 5-7 business days after receiving the product.
  • I want to exchange a product. How can I do that?
    Please contact our customer support for exchange requests. If eligible, your product will be exchanged, or we may provide you with a coupon.
  • How can I create an account?
    Click on the “Sign Up” option on our homepage to create an account. Membership is free and takes just a few minutes.
  • What information can I update in my account?
    You can update your address, payment methods, and personal details. This can be done in the “My Account” section.
  • Can I shop without an account?
    Yes, you can shop as a guest; however, having an account allows you to track your orders easily.
  • Are my personal details secure?
    Yes, your information is protected according to our privacy policy and is never shared with third parties. We use advanced encryption to ensure data security.
  • What security measures are in place for payment transactions?
    All payment transactions are SSL encrypted, ensuring that your details remain secure and are processed without third-party access.
  • How can I opt-out of marketing emails?
    To unsubscribe from marketing emails, click on the “Unsubscribe” link at the bottom of any email.
  • How can I contact customer support?
    You can reach us at info@montessoritoys.co.uk or use the form on our "Contact Us" page.
  • What are your support hours?
    Our customer support team is available Monday-Friday from 09:00 to 18:00.
  • What is the MontessoriToys Loyalty Program?
    Our Loyalty Program rewards customers for shopping with us. Every purchase you make earns points that can be redeemed for discounts on future purchases. It's our way of saying thank you for your loyalty!
  • How do I join the Loyalty Program?
    Joining is easy and free! Simply create an account on our website, and you’ll be automatically enrolled in the loyalty program.
  • Are there any fees to participate in the Loyalty Program?
    No, participation in our Loyalty Program is completely free.
  • How do I earn points?
    You can earn points with every purchase. Additionally, we may offer points for activities such as signing up, referring friends, or leaving a review.
  • How many points do I earn per purchase?
    You earn 1 point for every £1 spent. Occasionally, we may offer bonus points on selected products or special promotions.
  • Can I earn points on discounted or sale items?
    Yes, you earn points on all purchases, including items on sale, unless otherwise specified.
  • Do points expire?
    Yes, points expire 12 months after the date they were earned if not redeemed.
  • Are there other ways to earn points?
    Absolutely! Besides shopping, you can earn extra points for completing specific actions: Account Sign-Up: 50 points Referring a Friend: 100 points Leaving a Review: 20 points
  • How can I use my points?
    At checkout, you’ll have the option to redeem your points for a discount on your purchase. Simply select the amount of points you wish to use, and the discount will be applied.
  • What is the value of my points?
    Every 100 points equals a £5 discount on your purchase.
  • Is there a minimum points requirement to redeem?
    Yes, you need at least 100 points in your account to start redeeming.
  • Can I combine points with other discounts or promotions?
    Yes, you can use your points in addition to other discounts unless stated otherwise in the promotion’s terms.
  • Can I use points to cover shipping fees?
    Points can be redeemed toward product purchases only and cannot be used to cover shipping or other fees.
  • Does the loyalty program have membership tiers?
    Yes, our loyalty program includes tiers that offer additional benefits as you move up: Bronze: 0-500 points Silver: 501-1,000 points (5% discount on all orders) Gold: 1,001+ points (10% discount on all orders + free standard shipping)
  • How do I move up a tier?
    Your tier is based on the total points you’ve earned. As soon as you reach the required points for a new tier, you’ll be upgraded automatically.
  • How long do I keep my tier status?
    Tier status lasts for 12 months from the date you achieved it. If you do not earn enough points within that time, you may be downgraded to a lower tier.
  • Where can I check my points balance?
    Log in to your account and visit the “Loyalty Program” section to view your current points balance and transaction history.
  • What happens to my points if I return an item?
    If you return an item, the points earned from that purchase will be deducted from your account. For exchanges, your points will remain the same.
  • Can I transfer my points to another account?
    Currently, points are non-transferable and can only be used by the account holder who earned them.
  • Will I be notified when my points are about to expire?
    Yes, we’ll send a reminder email 30 days before any points are set to expire, so you have time to redeem them.
  • What should I do if I believe there’s an error with my points?
    If you notice a discrepancy in your points balance, please contact our customer support team at info@montessoritoys.co.uk, and we’ll investigate.
  • Can I opt out of the Loyalty Program?
    Yes, you can opt out by contacting customer support. Please note that opting out will forfeit any points you have accrued.
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